At FreelancerBridge.com, we strive to provide a secure and satisfactory experience for both clients and freelancers. We understand that, at times, project requirements or circumstances may change. This refund policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refund

Refunds may be applicable under the following circumstances:

• Project cancellation by the client before work has commenced.

• Non-delivery of services by the freelancer (with valid proof of inactivity or non-response).

• Mutual agreement between the client and freelancer for refund.

• Breach of terms or dispute resolution resulting in a refund as per platform decision.

2. Refund Request Process

• Clients must raise a refund request by emailing support@freelancerbridge.com or through the resolution center within 7 days of the issue arising.

• The request must include relevant details (project ID, payment proof, communication history, etc.).

• Our support team will review and respond within 3 working days.

3. Refund Turnaround Time

• Once a refund is approved, it will be processed within 3-5 working days.

• The refunded amount will be credited to the original payment method or wallet account on FreelancerBridge.com.

• Depending on the bank or payment processor, the credit may reflect in the account within 5–7 working days.

4. Non-Refundable Payments

• Payments released to freelancers after project milestones or full project delivery are non-refundable unless a dispute is raised and resolved in favor of the client.

• Subscription fees, service fees, or processing charges are non-refundable once services are utilized.

5. Dispute Resolution

FreelancerBridge.com provides a dispute resolution mechanism to mediate between clients and freelancers. Both parties are encouraged to resolve issues amicably before escalating to our support team.

6. Fraudulent Transactions

In case of any suspected fraudulent activity or unauthorized payments, please contact our support immediately. We will investigate and take appropriate action, including refund if applicable.

For further questions or assistance, please contact:
📧 support@freelancerbridge.com